Pv18 Privacy Policy — How We Protect Your Information
This page transparently explains how pv18 collects, uses, stores and protects the personal information of Malaysian users. Your privacy is our priority.
What information do we collect from you?
Pv18 collects several categories of information when you register and use our platform. This information is necessary for us to provide a secure, efficient and relevant service to Malaysian users.
The categories of information we collect include:
- Account information — name, email address, phone number and encrypted password provided during registration.
- Device and browser information — device type, operating system, browser type, IP address, and technical information required to display the platform correctly.
- Payment information — transaction records in Malaysian Ringgit (MYR) including deposits and withdrawals. We do not store full card numbers; sensitive payment data is processed through payment service providers that comply with security standards.
- Cookies and usage data — records of pages visited, session duration, language preferences and platform usage patterns for the purpose of improving your experience.
Summary of data types collected
- User account information
- Device and browser data
- MYR transaction records
- Cookies and usage sessions
- Platform usage patterns
How is your information used?
Pv18 only uses collected information for legitimate purposes necessary to operate the platform. Your information will never be sold to any third party for external marketing purposes.
Ensuring that only authorised users can access their accounts and protecting against unauthorised access.
Processing MYR transactions, displaying relevant content, and ensuring the platform runs smoothly.
Analysing aggregated usage patterns to improve interface design and the overall user experience.
Sending users security notifications, account updates, and relevant transaction alerts.
Detecting and preventing fraudulent activity, money laundering or platform abuse by irresponsible parties.
Complying with Malaysian legal requirements and relevant regulations applicable to online platform operations.
How are cookies used on pv18?
Cookies are small text files stored in your browser when you visit pv18. We use cookies for several technical and operational purposes.
Session cookies helps us recognise you during an active session so you don't need to log in repeatedly within the same visit. These cookies are automatically deleted when you close your browser.
Preference cookies storing your preferences such as language settings to keep your experience consistent each time you return to the pv18 platform.
Analytics cookies helps us understand how users interact with the platform — which pages are visited most, how long sessions last, and where users commonly drop off. This data is used in aggregate form without identifying individuals.
You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality of some platform features.
Types of cookies used
- Session Login and security
- Preferences Language and display settings
- Analytics Platform improvements
How securely is your data stored?
Pv18 implements comprehensive technical security measures to protect your personal information from unauthorised access, loss or misuse.
All communication between your device and pv18's servers is protected with SSL (Secure Socket Layer) encryption, meaning data transmitted cannot be intercepted by third parties in transit. Passwords are stored in encrypted form using modern hashing algorithms — we do not store passwords in plain text.
MYR transaction data is processed through payment channels that comply with industry security standards. Access to sensitive databases is restricted to authorised pv18 staff and subject to strict controls.
While we take all reasonable precautions, no online system can be guaranteed 100% secure. Users are encouraged to use strong passwords and never share their login credentials with anyone.
Is your information shared with other parties?
Pv18 does not sell or rent users' personal information to any third party for marketing or commercial purposes. However, there are limited situations where information sharing may occur:
- Payment service providers — required transaction information is sent to payment processors to complete deposits and withdrawals in MYR. These providers are bound by strict confidentiality agreements.
- Legal requirements — if required by Malaysian law or a court order, pv18 may be obligated to disclose certain information to the relevant authorities.
- Business transfers — in the event of a merger or acquisition, user information may be transferred to the new entity subject to the same or equivalent privacy policy.
In all of the above cases, only the minimum necessary information will be shared, and pv18 ensures that receiving parties comply with appropriate data protection standards.
What are your rights over the personal data we hold?
As a pv18 user, you have certain rights regarding the personal information we hold. We respect these rights and will process your requests within a reasonable timeframe.
You may request a copy of the personal information we hold about you at any time.
If your information is inaccurate or incomplete, you may request that we update it.
Under certain circumstances, you may request the deletion of your personal information from our systems.
To exercise any of the above rights, contact the pv18 support team by email at [email protected]. We will process your request in accordance with applicable data protection laws in Malaysia. For further privacy enquiries, please refer to the FAQ us.
What happens if this privacy policy changes?
Pv18 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business operations, legal requirements or industry practices. Any material changes will be posted on this page with a clear effective date.
We encourage users to review this page periodically. Continued use of the pv18 platform after any changes are posted will be considered acceptance of the latest version of this Privacy Policy.
This Privacy Policy applies to all users accessing pv18 from Malaysia and is subject to applicable Malaysian data protection laws. For any enquiries regarding this policy, contact us at [email protected].
Have questions about your privacy or account?
The pv18 support team is here to help. Check our FAQ section for quick answers, or register to start using our platform with confidence.
FAQ Create Account